General Terms and Conditions

The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for electronic commerce. The general terms and conditions of business deal with the operation of the online store, the rights of the buyer, and the business relationship between the buyer and the seller or manager of online store.

1. Order

After reviewing your bids with the products you want select the option "add to cart". The selected products are collected in a basket that you can check at any time and edit products in it (change product quantities and / or remove them from the list). When you are finished shopping, select the "shopping cart" option where you edit the products. Clicking the "Continue" button will complete the order of the desired products in 2 steps.

After the order submission, the buyer receives in the same day on e-mail address, a confirmation of the order which is also attached to the payment information. A receipt of a received order is considered as a contract for the purchase of products between the buyer and the seller / manager of the online store and is irrevocably concluded. The ordered goods are dispatched to the address indicated by the buyer for delivery upon the order and on e-mail address also receives a confirmation of the order. The entered data will be protected in accordance with the Consumer Protection Act (ZVPot) and will not be used for any other purpose, except for the processing of the customer's orders!

2. Payments

Payment options are as follows:

a) Payment by pro forma invoice - payment to the transaction account
After sending order, the buyer receives a confirmation of the order on his e-mail address, on which is needed data to fulfill the UPN payment order. The buyer must, when paying or when completing the UPN form in the box for the purpose of payment, enter the order number.

b) Payment by delivery
The recipient of the shipment will at the time of acceptance of the shipment pay the amount of the ransom and the additional amount of the payment which is charged by the Post of Slovenia according to the valid »Price list of other services«.

3. Delivery

Delivery is done via Pošta Slovenije. Shipping costs depend on the order quantity and are indicated on the order. Personal pick-up is possible by prior arrangement via e-mail or by phone 030 316 196.

4. Prices

Purchase agreement between PROMAL s.p. and the buyer is concluded at the moment when the company PROMAL s.p. confirm the order (the customer receives an e-mail about the confirmed order). From this moment, all prices and other conditions are fixed and apply to PROMAL s.p., as for the customer.

Validity of prices for selected items is valid on the day of purchase, that is, on the day of completion and delivery of the order via the online store All product prices at are shown in EUR and include VAT, which is clearly indicated on the final billing. Taxpayers are obliged to include their tax number upon registration.

Prices are informative and can be changed without prior notice. Offer and prices apply until withdrawal or cancellation. The validity of the price of the product is valid at the time of purchase.

5. Return and replacement of goods and the right to withdraw from the purchase

Goods already purchased, provided that the goods are unused, unopened, undamaged and in original packaging, the buyer can send back in within 14 days from receipt date and we will replace it for other goods. The cost of refund and the cost of re-sending for other goods pay buyer.
The buyer must inform the seller in writing about the intended return by e-mail: info@promal.siand return the goods within 14 days of the date of purchase. A copy of the invoice that the customer receives enclosed with the delivered goods must be attached. The seller does not accept ransom shipments. The buyer will receive refund in the shortest possible time and at the latest within thirty (30) days after the cancellation message without the buyer requesting it.

The purchaser of the ordered goods can not return if the product are custom made or made according to the instructions of the consumer and adapted to his needs.

If you start using products and chage your mind, you lose the right to withdraw from the contract.

6. Complaints and warranty

The buyer can reclamate the goods if it does not have the characteristics explicitly promised by the seller,if the seller sent the wrong products, in the wrong quantity or otherwise deviates from the buyer's order. The buyer can reclamate the goods within 14 days from the date of purchase and asks for immediate replacement for the same impeccable item, requires repair of the item or refund of the purchase. In the case of reclamation you can contact us by e-mail: info@promal.siand the shipment return to our address, upon prior arrangement with us, at our expense. A different way of returning to our costs is not possible. When exercising the guarantee, we operate in accordance with the Consumer Protection Act (ZVPot).
The glass is very sensitive when transporting the package. We try to protect the articles sufficiently well from injury or fracture. If you received a package with broken or partly damaged items, please inform us immediately. On receipt of the damaged package at delivery, please indicate the possibility of damaged glass articles in it. In the presence of the delivery service, open the damaged package and review the content. Maybe the damage to the package is only of a visual nature. In case of a damaged package or items in it, please attach a photo of the condition.

7. Communication

The seller will contact the customer via means of distance communications only if this customer expressly does not object. Advertising emails will contain ingredients that will be clearly and unambiguously labeled as advertising messages, the sender will be clearly indicated, actions, special discounts and other marketing techniques will be clearly marked as such with clearly defined terms of participation in them, a clear way of showing how to unsubscribe from receiving advertising messages, the buyer's desire not to receive advertising messages will be explicitly respected by the seller.

8. Exclusion of liability

We reserve the right to disable or disable access to the Site due to technical or other problems and maintenance, which means disabling or hindering the use of the online store. In case of technical problems on the website, we associate the right to cancel the orders, which has been affected by the technical error. In the case of cancellation of orders, we will notify you as soon as possible and provide you with further steps. You must ensure that you have adequate equipment protection (antivirus, etc.) before accessing and using the website.

9. Discharge of liability

The vendor is making every effort to ensure the up-to-date and correctness of the information published on its websites. Nevertheless, the characteristics of the goods or the price may change so quickly that the provider fails to correct the information on the web pages. In such a case, the vendor will inform the buyer of the changes and allow him to resign from the order or to replace the ordered product. The seller is not responsible for the contents of the opinions about products written by visitors. The seller check the opinion before the publication examines and rejects those that contain obvious falsehoods, are misleading or offensive. The seller is not responsible for the information in the opinions and is unrelated to any liability arising out of this. Although the seller is trying to provide accurate photographs of sales items, all photographs should be taken as symbolic. Photos do not provide product features.

10. Complaints and disputes

The seller respects the applicable consumer protection legislation (ZVPot). The seller is struggling to fulfill his duty, to establish an effective complaint handling system. Within five (5) business days, the seller will confirm to the buyer that he has received the complaint, communicated to the buyer how long he will deal with it and inform him about the progress of the procedure. The contact person for complaints is Marko Pirman, e-mail:
The seller will strive to do his best to resolve any dispute by mutual consent.

11. Statement on the protection of personal data

PROMAL s.p., which manages the online store, advocates the correct use of personal data in its operations. In accordance with the Personal Data Protection Act, the company is committed to protecting the personal data of online shop users.
Company PROMAL s.p. for the needs of the online store collects the following user data:
• name and surname
• the address and place of residence
• an address for sending ordered goods
• e-mail address
• other information that the user enters when registering in the online store
We are not responsible for the accuracy of the information entered by the user when registering online.

For security purposes, IP addresses of users who access and use our online store are also selected.

Exceptional disclosure of personal data:
Data provided by PROMAL s.p. collected and processed, will only be disclosed if the law on protection of personal data so provides or in good faith that such action is necessary for proceedings before courts or other state bodies.

12. The seller or provider / manager of online store

PROMAL, Marko Pirman s.p.
Grič 2, 1370 Logatec, Slovenija
Phone: 030 316 196

Basic data:
Tax No .: SI19816618 (WE A TAXPAYER)
Identification number: 2084805000
Transaction account: IBAN SI56 3500 1000 0404 596 (BKS Bank Ljubljana)


The general terms and conditions apply from 9.8.2018